2022 Board of Directors
Hotel Casa Del Mar
A native of Sacramento, California, Tim moved to Los Angeles in 2006 to attend Loyola Marymount University where he graduated with a Bachelors in Theatre Arts. Fresh out of college, Tim began working in hotels, quickly making the ascent into hotel management. After taking a few years to learn about the world of hospitality from an operational standpoint, Tim finally decided that the role of concierge best suited his strengths and interests. Tim landed at Hotel Casa Del Mar in Santa Monica where he has worked for the last eight years. During this time, Tim became actively involved in the concierge community, serving as vice president of the L.A. Concierge Association for five years. He looks forward to embarking on this new journey with the LACA as president and would like to thank the members, general sponsors and gold key partners for their unwavering support. “In Service through Friendship.”
Four Seasons Los Angeles at Beverly Hills
For over 7 years, Sheigh has created extraordinary experiences for guests of Los Angeles. She has held her position of Secretary for the L.A. Concierge Association since 2020 and is very excited and honored to continue the position in 2022. After dedicating nine years to Terranea Resort in Rancho Palos Verdes, Sheigh moved to the big city and joined Four Seasons Los Angeles at Beverly Hills. Most recently, Sheigh was awarded “Rising Star” by the L.A. Concierge Association for her extraordinary commitment to guest service.
Director of Membership
Before Robbin became a highly experienced concierge and member of national association of professional hotel concierges; Les Clefs d’Or USA, he was a professional dancer, choreographer, model, and actor, and is still an active SAG-AFTRA member. He is as comfortable in front of the camera as he is behind the concierge desk. Robbin started his career with limited concierge experience in 1997 at the Marriott’s Beach Place Towers in Fort Lauderdale, FL, and was an integral part of the pre-opening teams for the Trump Organization in Sunny Isles, FL, Fontainebleau Miami Beach, and The St. Regis Hotels & Resorts, Bal Harbour. He is currently working as chef concierge at Terranea Resort.
Social Media Chair
Waldorf Astoria Beverly Hills
Joyce Louie has 22 years of luxury hotel experience, starting as a guest service agent at the Waldorf Towers in New York City in 1998. Joyce began her concierge career in 2000 at the Peninsula New York. Joyce has since held chef concierge positions at the New York Palace, Four Seasons Los Angeles, Montage Beverly Hills, and is currently chef concierge at Waldorf Astoria Beverly Hills, where she was part of the pre-opening team. A LACA member since 2010, Joyce served on the LACA Board of Directors as secretary in 2013. In her first year as Social Media Chair Joyce achieved her goal of elevating our association’s presence in the local community and on the national level through our social media outlets. Joyce was voted 2019 and 2020 L.A. Concierge Association Concierge of the Year. As social media chair, her overall goal is to build brand awareness and educate the public on what we represent as a profession and the value hotel concierges bring to the hospitality industry, the travel industry, and our local economy.