Welcome Page

Your Next Adventure Awaits!

The LACA is proud to announce the new “Concierge Classifieds” section of our website! Your one-stop-shop for all job listings in the L.A. concierge community. You can access the job portal here or by navigating to the Resources section of our website.

The LACA Welcomes Super Bowl LVI!

The L.A. Concierge Association is excited to welcome the big game to our city. Make sure to contact your hotel concierge to access the most up-to-date information surrounding Super Bowl Weekend. Whether you need help with transportation to and from So-Fi Stadium, exclusive access to one of the weekend’s many events, or tickets to the game, we’ve got you covered!

A Message from our President

Welcome to the L.A. Concierge Association website.

We are a non-profit organization of hotel concierges who’s mission is to provide informative and relevant networking opportunities to our members who represent hotels across greater Los Angeles. We meet regularly and host several fundraising events throughout the year in an effort to give back to the community at large.

The association is supported with generosity by our Gold Key Partners and General Sponsors who reflect the many facets of the hospitality industry; one of the most impactful driving forces behind our beautiful city. In partnership with our sponsors, sister organizations, and local businesses, our members are not only an invaluable resource for information, but are some of the most seasoned and talented hospitality professionals world wide.

L.A. is one of the most exciting cities in the world, and it is our pleasure to help you explore it. We encourage you to seek out your hotel concierge on your next visit!

If you are interested in becoming a member or if you would like more information about our association, please contact the LACA Board of Directors at info@thelaca.com.

In Service through Friendship,

Tim DeRodeff
President, L.A. Concierge Association
Concierge, Hotel Casa del Mar

LACA President Tim DeRodeff

Featured Partner

Beverly Center

Beverly Center

Southern California’s quintessential fashion and dining destination with over 100 distinctive specialty boutiques and restaurants. Read more about their phased re-opening plans click here

Meet Nicole Pollard Bayme of LALALUXE

The LACA is proud to feature one of our Gold Key Partners, Nicole Pollard Bayme, founder of LALALUXE. The concierge’s top choice for the best fashion styling and luxury personal shopping services, we wanted to learn more about Nicole and the company she created.

How has your your business model evolved over the years and what is your clientele looking for these days? I launched Lalaluxe while I was a secretary at a preschool with no experience and a passion for style and service. These days Lalaluxe is an international styling firm working with Forbes top 10 list, Silicon Valley CEOs, International Royalty, Celebrities and Five-Star Hotel Properties. These days, my clients are redesigning their wardrobes for Covid. People are still traveling but it is a paired down look. I make certain my clients feel like the best, most beautiful versions of themselves whether in sweat pants or couture. Clients are really loving my retainer programs which discount our services but give them consistency which means they are never scrambling for the right outfit.

LALALUXE is known for its luxury sourcing, exclusive in-store shopping tours and personalized luxury fashion styling. How has your business adapted to the CDC guidelines for hygiene, sanitation and required social distancing?  Our business model has adapted during the Covid era to allow for digital and socially distanced styling. The best part about working with us is that our clients do not have to step foot into a boutique to see the best of Los Angeles shopping. We bring everything to you!

The pandemic has actually increased the demand for shopping although it is different.

What has been the response to your Virtual Styling Sessions? Virtual styling has been amazing for our clients because it has allowed us to work internationally without the private jet bill! Clients may access us via Zoom or FaceTime for a one on one style session and then we mail looks worldwide. I think we all have realized how much of our business may be done remote but I do miss giving a client a hug!

Has the pandemic slowed down the demand for high end fashion? What are luxury consumers interested in purchasing these days? What are the hottest clothing or accessory items right now? The pandemic has actually increased the demand for shopping although it is different. Clients may invest in accessories or home items and are spending less on couture … although I am currently working on a couture project in the 7 figures so that market does still exist. Birkins are hard to come by because the pandemic as affected production in France so the secondary market is HOT HOT HOT. I am selling more bags than I can count. Watches are also really hot right now. This week I am on the hunt for two high six figure watches from brands like Audemars Piguet and Patek Philippe.

Do you personally use the concierge service when you travel for business or vacation? If so, from your experience, what is the value of a hotel concierge service as a consumer? YES. Working with you brilliant people has been a god-send for my personal life 🙂 I do not travel without consulting my concierge for tips from eating out to hidden locals only spots. Of course I also shop my way through every city I visit and the local concierges are great for tips on this.

What is your idea of a perfect day in Los Angeles? Breakfast at Little Beach House. Collecting shells at low tide at the Malibu Pier followed by horseback riding lessons in Malibu with my daughter. A hike above my home in Mandeville Canyon. A sexy dinner date with my husband ….wherever Joyce tells me to go!

What are your favorite fashion accessories or clothing items at the moment? Which new fashion designer are you excited about? What’s of the moment? It’s what ever makes us feel good at home. Personally I live in Clare Vivier sweats or Skims loungewear. I love to dream so I am always planning the next reason to wear a Giambattista Valli couture ball gown or a Missoni knit kaftan and matching bikini on an island vacation.

Nicole Pollard Bayme is the CEO and founder of LALALUXE and Bikini Cleanse.

Work-life balance and self-care is so important. Do you have any restorative wellness routines or favorite beauty rituals to share with us? I am so lucky that my home 30 seconds from a hiking trail with views of Catalina Island and DTLA. I hike five miles daily with my Great Pyrenees dog named Everest. I plan my styling appointments around my self care. I take CBD infused baths with candles on Friday nights. My favorite beauty ritual is Bikini Cleanse, my 7 day detox program that sells as Saks Fifth Avenue, Neiman Marcus and online. Beauty starts from the inside and eating well is the first step in feeling and looking well.

In-N-Our or Shake Shack? Both. In-N-Out for the burger but the chicken sandwich at Shake Shack is all I dream about when I am pregnant ha!

Name your top three restaurants in Los Angeles and highlight your favorite dish on their menu: Gjelina for their Mushroom Toast & Butterscotch Pudding. M. Georgina for their tasting menu and Nobu for their Spicy Tuna & Crispy Rice.

To learn more about Nicole’s services, visit www.lalaluxe.com

Announcement: LACA Election Results

The 2022 board of directors with Gold Key Partner and Sponsor of the Year winner Sammy Montoya of Beverly Center, and Best Supporting Role winner John Hines of Hinesight Productions/The h.wood Group at the 2021 holiday gala

The LACA is pleased to announce the new board of directors for 2022:

President Tim DeRodeff: Concierge at Hotel Casa del Mar

Vice President: to be appointed*

Secretary Sheigh Ricard: Concierge at Four Seasons Los Angeles at Beverly Hills

Treasurer: to be appointed*

Director of Membership Robbin Quevedo: Chef Concierge at Terranea Resort

*Our next vice president and treasurer will be appointed for the coming year, in accordance with our LACA bylaws.

2020/2021 LACA Awards Winners

Congratulations to this year’s nominees for the 2020/2021 LACA Awards! The winners were selected by eligible members who voted via electronic survey. This year’s winners are as follows:

BEST SUPPORTING ROLE – John Hines, Hinesight Productions and h.Wood Group

SPONSOR OF THE YEAR – Sammy Montoya, Beverly Center

RISING STAR – Sheigh Ricard, Terranea Resort

CONCIERGE OF THE YEAR – Joyce Louie, Waldorf Astoria Beverly Hills

Concierges Who Zoom Together…

The coronavirus pandemic has changed the hotel industry almost overnight and resulted in dramatic changes to concierge desks nationwide. Due to the necessary precautions observed during COVID-19, the LACA conducted our monthly meetings via Zoom since we were no longer allowed to gather in large groups. Our April, May, June, July, August and September 2020 meetings were all virtual meetings. While it has become our “new normal”, we are grateful for the technology as it is important for us to stay connected as a community during these unprecedented times.