The Society of the Crossed Keys Convenes in Korea

The Society of the Crossed Keys has reunited for the 65th annual International Les Clefs d’Or Congress in Seoul!

Hotel concierges from around the world are attending the 2018 Union Internationale des Concierges d’Hotels Congress in Seoul, South Korea.  This year’s educational summit featured incredible guest speakers Gerry Inzerillo, CEO of Forbes Travel Guide, Gareth Long, Director of Operations Support, Australasia & Japan, IHG, Andrew Pirret, Director, Operations Mobile Services – Four Seasons Hotels and Resorts, and Neuroscientist Dong-Seon Chang.

In addition to a truly inspirational series of educational speakers and presentations Les Clefs d’Or revealed a brand new website!  Here you will find a fantastic resource to learn everything about the concierge profession, read Les Clefs d’Or newsletters from around the world and find travel inspiration and recommendations on where to eat, where to stay, and what to do in destinations around the world!

A huge congratulations to Jennifer Brody, Peninsula Chicago, announced winner of the Young Leader’s Award!  This massive career accomplishment and well-deserved award is presented annually to the most talented young concierge after a challenging series of tests, interviews, and networking (it’s basically the concierge Olympics).    Jennifer’s win marks a two year streak for the USA after Jess Gorman brought home the gold last year following in Sarah Dandashy’s footsteps two years before.  Talk about girl power!

Attending an International Les Clefs d’Or Congress is a something every hotel concierge should do at least once in your life – and the sooner the better!   There is something truly magical that happens when concierges from diverse backgrounds are brought together, united by a shared passion for service and bonded by the unique nature of the profession.  The energy is electric, a palpable eagerness to learn and network, and a room of hospitality oriented friends that turn quickly from strangers into family.

You can recognize a Les Clefs d’Or Concierge by the shiny, gold keys on their lapels.